• ServiceNow Architect

    Job Location
    Active Security Clearance Required
  • About the Role

    eGlobalTech, eGT, is looking for a Secret Cleared ServiceNow Architect to join our Business Solutions Practice and support a federal program located in Washington, DC! This program is responsible for maintaining an enterprise-wide IT investment management framework that ensures IT investments are aligned with the DHS mission. This position will support business processes and projects to meet DHS Acquisition Management and Systems Engineering Life Cycle (SELC) requirements. Qualified candidates will have at least 5+ years of demonstrated experience supporting ServiceNow projects and excellent customer and stakeholder engagement skills. This role offers competitive compensation and a total rewards package that includes 20 days PTO, federal holidays, leadership training and development, employee stock purchase plans, 401K w/ match after just 90 days, and more! 


    • Provide subject matter expertise for implementation of a ServiceNow architecture.
    • Recommend and design solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.
    • Provide subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs.
    • Provide technical support for automating business process workflows and dashboards using ServiceNow.
    • Collaborate with a dispersed group of Business and Technical SMEs in a fast-paced environment.
    • Provide process and technical solution options, risks and impacts.
    • Correlate client strategies to functional/product roadmaps and releases.
    • Provide technical support to upgrade strategies, release schedules and integration designs.
    • Support activities to configure core ITSM, ITBM, ITOC, HR & PPM modules to support client needs.
    • Provide technical support to Design, Develop, Test and Deploy ServiceNow form & portal customizations, business rules, client scripts, UI policies, custom apps, integrations, notifications and workflows.
    • Support establishing standards and governance controls for platform developers.
    • Support use of ServiceNow system across development, test, and production environments.
    • Define technical solutions aligned with our client’s business problems at an architectural and design level of detail.
    • Communicate technical problems and solutions to both technical and non-technical audiences.

    Required Qualifications

    • Bachelor's degree in in information Technology, Engineering or related field.
    • At least 8+ years of experience in IT Service Management (ITSM) processes development, integration, and implementation and operation
    • At least 5+ years of experience serving as Lead ServiceNow Technical Resource on a large-scale implementation
    • Advanced experience with ServiceNow or ITSM tool configuration and custom Development.
    • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture.
    • Demonstrated ability to develop ServiceNow solution that optimizes architecture activities across agency needs, business constraints and existing technology.
    • Experience using ServiceNow tools to implement ITSM process to include service request management, incident management, change management, release management, problem management, knowledge management, asset management, event management, service mapping, discovery capability, service level management, service catalog management, CMDB administration, and reporting and performance analytics.
    • Experience using ServiceNow tools to implement IT dashboards and automated process workflows.
    • ServiceNow Certified Implementation Specialist
    • Demonstrated strong written and oral communication skills, and be proficient in Microsoft Office suite of products
    • Current Secret security clearance
    • This position requires a badge and or clearance that will require an exstensive background/ credit check. 

    Desired Qualifications

    • Master’s Degree in Information Technology, Systems Engineering or related field
    • Experience with DHS SELC methodologies including Agile or Scrum
    • ServiceNow Certified Application Developer
    • ServiceNow Certified System Administration Advanced
    • ITIL v3 Certification


    ServiceNow, Service Now, Servicenow, servicenow, Developer, Architect, SME, ServiceNow, Service Now, servicenow, ITIL, ITSM, 

    About Us

    Founded in 2004, eGlobalTech (eGT) is a leading management and IT consulting firm in the Washington, D.C. metropolitan area. Our focus is to provide the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. To achieve this objective, our core practice areas – strategy, IT solutions development, cyber security, and cloud computing – are integrated to provide clients with comprehensive end-to-end results. This integration enables our highly motivated teams to thrive in a culture that encourages out-of-the-box thinking, collaboration and an environment where you can excel. For more information, please visit our website at

    Equal Employment Opportunity:

    As a condition of employment with eGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. eGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. eGlobalTech participates in the E-Verify program. EEO is the law.


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