eGlobalTech

  • Moderator Team Lead - VTC

    Type
    Regular Full-Time
    Job Location
    US-MD-Baltimore
    Status
    Future
  • About the Role

    eGlobalTech is seeking to hire a Moderator Team Lead, who will work on-site at the client location in Woodlawn, MD and support the Video Tele Conference (VTC) and Unified Communications (UC) systems that consists of multi-vendor platforms and infrastructures.  The Moderator Team Lead will be part of a support team that consists of Managers, Leads, Engineers, Administrators and Operators. 

    Responsibilities

    • Ensure coverage to provide daily support of operations of audio & video teleconference infrastructure during business hours.
    • Ensure all team members are trained to handle and manage all VTC and UC functions.
    • Provide Moderator support services including setup, scheduling and execution of moderated WebEx conferences electronically as well as conferencing support.
    • Coordinate logistics directly with customer which include date, time, quantity of participants, recording, entry/exit tones, Q&A and/or breakout sessions, participant reports, use of any other available features and conduct test conferences as requested.
    • Monitor MP & WebEx to ensure proper utilization and balancing.
    • Support and operate Telecommunications Help Line during normal business hours.
    • Collect participant information, administer Q&A sessions and provide deliverables to customer after completion of conference which include participant report, recordings, future conference schedules.
    • Will be knowledgeable of WebEx Team policies/procedures and maintain troubleshooting script(s).
    • Provide feedback on need to update, expand policies, procedures, education.

    Required Qualifications

    • Minimum of bachelor’s degree from an accredited university in a technology-based field.
    • 4+ years in video over IP and voice over IP in multi-vendor video conferencing technologies.
    • Experience and knowledge in VTC technology including systems, multi-vendor equipment, integration, operation, compatibility, troubleshooting techniques, procedures and testing.
    • Ability to lead and manage technical team.
    • Strong problem-solving capabilities in VTC technology and conference room components.
    • Ability to multitask and manage customer logistics for scheduling and planning.
    • Detail oriented with strong customer service, communications and organization skills.
    • Ability to develop presentations, reports, white papers, knowledge base articles and standard operating procedures.
    • Ability to clear Public Trust security background investigation.
    • Ability to report onsite at client location in Woodlawn, MD.

    Desired Qualifications

    • CCNA Collaboration certification (or any relevant collaboration certifications).
    • Project Management relevant certifications and/or experience.
    • Department of Health and Human Services (HHS) focused experience.

    About Us

    Founded in 2004, eGlobalTech (eGT) is a leading management and IT consulting firm in the Washington, D.C. metropolitan area. Our focus is to provide the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. To achieve this objective, our core practice areas – strategy, IT solutions development, cyber security, and cloud computing – are integrated to provide clients with comprehensive end-to-end results. This integration enables our highly motivated teams to thrive in a culture that encourages out-of-the-box thinking, collaboration and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com.

     

    Equal Employment Opportunity:

     

    eGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EEO is the Law.

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