Responsible for assessing the degree of customer satisfaction by formally soliciting feedback from customers and maintaining a working relationship with various vendors, Service Desk Managers, Security and the 508 Compliance Department as well as Federal Service Management. This position includes a system for both formal and informal escalation channels to service management for unresolved service issues. Additionally, this position requires the development of a strong relationship with key stakeholders from various components at the Department of Homeland Security (DHS). Bridging the various parties responsible for service, the surveyor will also help end users get traction on long standing problematic issues.
Founded in 2004, eGlobalTech (eGT) is a leading management and IT consulting firm in the Washington, D.C. metropolitan area. Our focus is to provide the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. To achieve this objective, our core practice areas – strategy, IT solutions development, cyber security, and cloud computing – are integrated to provide clients with comprehensive end-to-end results. This integration enables our highly motivated teams to thrive in a culture that encourages out-of-the-box thinking, collaboration and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com
Equal Employment Opportunity:
eGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EEO is the Law